• Email info@glasystems.com
  • El Salvador (503) 2113-0898
  • USA (240) 219-1030

Service Desk Support

Service Desk Support 24/7

For Our Esteemed Client

Our esteemed clients can take advantage of our exceptional 24×7 Service Desk support offerings, ensuring enhanced dependability and business growth. With our well-structured delivery system, we proactively address issues and prevent their recurrence. We have successfully assisted numerous clients in automating their day-to-day service requests. By leveraging our delivery center in El Salvador, our clients can enjoy immediate cost savings along with extended service levels.

Our team of professionals in El Salvador is highly qualified and exceptionally talented. With their neutral accent, they exude a sense of familiarity as if they belong to any major U.S. city. At GLA, our employees become a reliable extension of your business, earning your trust and confidence.

Our Service Desk operates seamlessly in the background, functioning under your MSP brand. We offer various levels of white-label support and systems integrations. We possess the expertise to provide technical support for your proprietary products, including software applications and hardware devices. We understand that each situation is unique, and we prioritize flexibility to ensure a fruitful partnership.

Our Service List

What we’re Offering

We offer a wide range of help desk support services, with the ability to customize them according to your specific requirements. Please feel free to reach out to us for further information.

Our support capabilities include:

  • NOC/Service Desk for MSPs
  • Triage, Tier 1-3 Support
  • Escalations
  • White Label Support
  • Proprietary Technology Support

Technologies & Tools Supported:

  • Windows PC/Server
  • Mac/Linux
  • Cisco/Sonicwall
  • Office 365VMware
  • Kaseya
  • ConnectWise/Labtech
  • N-Able
  • Autotask
  • Service Now